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Tuesday, July 21, 2009

Do You Posses Social Personality Traits in Yourself?

Nature of Social Personality Traits People

The Type B (Social) likes people and likes to be liked. They find it much easier than any of the other personality types to mirror and match another person’s body language because they are more attuned to people needs and moods. They do it rather naturally because they want people to like them.

They are adaptable, flexible and participative. They have high energy levels and are articulate, confident and cooperative. They are enthusiastic, embracing and come up with lots of ideas and they are not afraid of change, in fact they thrive on it.

They are usually highly persuasive individuals who manage in a democratic style but find it hard to deal with confrontation. Because of their desire to please they can often change their mind to suit the person or situation, so can appear fickle and manipulative to some people.

Their influencing style is that of the friendly helper showing concern, expressing friendliness and warmth. They try to influence by appealing to others’ emotions. Their optimism is usually a major influencing factor but they may be gullible and impractical.

Managing a Social Personal:

If you are managing a Type B individual then you will need to give them short to medium-term goals and a consistent management approach. They thrive on variety and like lots of things to do and to be involved with people. If they are not working or involved in people then they will become demotivated and unhappy. Continued rejection and disapproval will also demotivate them. They need praise and approval. They find regulations restrictive and like to work in an environment where they are allowed freedom to use their initiative. Because of their high levels of energy and enthusiasm they can sometimes come across as being overbearing. Lack of concentration at times and a tendency to disregard rules means careful management.

Relating to Social Personals:

You need to spend time building solid relationships with this person rather than simply issuing instructions. Leave plenty of time for socialising and take time to socialize at the beginning of an interview.

Appeal to their enthusiasm and their vision of things but be careful if you need to rein them in as you can dampen their enthusiasm and hurt them.

Identifying People with Social Traits:

You may still get the firm handshake but with this person you will have less dominant body language. Status is as important to the Type B as it is to the Type A so you could get the big car and the designer accessories but the essential difference between these two types of personalities is that the Type B will spend more time over the pleasantries, making you feel comfortable. They will not be so direct and forthright as the Type A. They will quickly participate in any meeting, throwing in ideas. They will be friendly, talkative and smile at you. Indeed you may have trouble shutting them up!

They enjoy team working and so their hobbies will often be people and team related, for example, football, netball and socializing.

Sunday, July 19, 2009

Know Better The Characteristics of People With Dominance Personality Traits

Nature of Dominant People:

Dominance personalities have dominance and superiority in their make up. This makes them rather impatient individuals. They are very direct people who ‘speak as they find’ and ‘don’t suffer fools gladly’. They are confident decision makers (although these may not always be the right decisions) but there is no pussy-footing around with these types. They are extremely time conscious and find it hard to relax. They are always doing something and even on holiday, if they take one, will want to be using the time ‘wisely’. They can be rather intolerant of others who are slower than them. They manage or lead in an authoritative and often autocratic style, have a high degree of energy, and like getting things done. They are good at ideas, and at problem solving. They often enjoy going into troubled organizations to turn them around. They also often tend to be entrepreneurs, liking start up situations, being natural risk takers. They quickly get bored with the detail and are starters rather than finishers. When they get bored they will want to move on to a new challenge. Generally speaking they are high achievers and quite driven individuals pushing themselves onwards and upwards. They can take a high degree of stress, more in fact than other types, but there is a danger here in that they might not know when to take the foot off the gas. Because they drive themselves and find it difficult to relax they are candidates for burn-out and are prone to high blood pressure and heart attacks.

Type A personalities (Dominant) do not have a high need to be liked: ‘If you don’t like me then that’s your look out’, can be their response. Or you may hear phrases like, ‘You have to be tough to do this job.’ ‘You can’t make an omelette without breaking eggs’, ‘Getting paid to make tough decisions is what I’m here for’. Their influencing style is that of a tough battler, pressing for results, giving orders, issuing challenges, sometimes threats even. They are enterprising and forceful but can give the impression of being dictatorial and arrogant.

Managing a Dominant personality People:

If you are managing someone who is Type A then ideally you should give them short-term goals, and projects that give them a high degree of recognition and status. Type As thrive on praise – often public, which is why many of them enter public life.

You need to ensure they have the opportunity to develop new skills and interest. Type As will often chase excitement and be thrill seeking. They don’t like to depend on others and are in fact highly independent.

They are motivated by status, often favouring the status symbols, big and powerful cars, nice house, designer clothes. But status positions will also motivate them. They are competitive but not in a team way, competing against themselves and others to be better, faster, more successful.

They like to be in control and to feel that they have control over their lives.

Relating to a Type A personality:

Two Type A’s living together or married will find it very difficult. Because relationships are about compromise, two equally dominant individuals will find it hard to give in to the other. This will also happen within an organization if you have two Type A’s vying for power.

When you talk to someone who is a Type A try and speed up the way you talk, be direct, get straight to the point and ensure that your handshake is firm and your body language positive. Don’t go into too much detail. For example, don’t go through a proposal step by step or they will quickly get bored and irritated and cut you short. Be clear, specific, brief and to the point. Use time efficiently and stick to the matter in hand.

Recognizing the People with Dominant Personality

From the description above you may already have a good idea of how to recognize a Dominant Type A personality. They will use dominant body language for a start

Their speech will be direct. They will not take time for social chitchat but will want to get right to the point. They will make flat assertions like ‘That’s rubbish.’ They will also use a lot of ‘I’ statements and be ready to give you the benefit of their wisdom and provide advice on what you should do. Put a Type A in a group and you will quickly see them take control and lead that group.

If you were to ask them what sport they liked, or what their hobbies are, you will find that they enjoy single competitive sports rather than team games. Often Type A enjoys squash, golf, athletics and sometimes horseriding as handling an animal gives them a sense of control. They are unlikely to enjoy detailed pastimes.

The Best Way to Have Success in Communication- Getting on Others Wavelength


The more you have in common with someone the easier it is to get along with them.

We are more easily influenced by those we like hence the saying, ‘people buy people’, as any salesperson worth his salt should know. If we like someone we are more inclined to buy from them and to cooperate with them.

Conflict usually results from differences or perceived differences between people. So enhancing this likeability factor can reduce conflict. The more we blend with the other person the less conflict there will be.

Blending with the other person can maximize similarities and minimize conflict.

We can do this by mirroring their body language, not mimicking it but gently matching it. We do this naturally when we are with friends. Just watch people in a café, restaurant or at a bar together and see how similar their body language is, or if they are not hitting it off how distanced and different it becomes.

So when you find yourself in conflict with someone, or disliking them, stop and ask yourself why this person is behaving in the manner they are? Even if you don’t fully understand their reasons, or find them difficult to understand, this will at least prevent you from getting overemotional. Also remember that you can’t change another person so it is no good thinking, ‘I wish they would be more reasonable or compassionate, or understanding, or less hostile.’ Wishing won’t make it so.

Personality traits

So how can we get on someone’s wavelength, even those whom we find it difficult to relate to? I always say to people, ‘You think you‘re normal, but what is normal?’ Normal is different to each and every one of us. We see the world through our own eyes, we think everyone should behave, act and be like us. Well of course they don’t and they’re not like us. We are all different. We all have different personalities and understanding this and recognising this can help us to adapt our approach to another person and get on their wavelength.

In 1926 William Marston came up with a model of Personality Types that is still used today. While people are highly complex and certainly more complex than the descriptions I am going to give you, this model will, I hope, help you to see yourself and others in a different light and enable you to change tactics to communicate more effectively.

We inherit personality traits from our parents, grandparents, great grandparents … Of course this is influenced by other factors like upbringing, environment, education and levels of intellect and maturity but to make things more simple here we will look at the four basic types of personalities. Although we may contain a mixture of these traits some will be stronger than others within us. This dictates how we communicate and behave. See if you can recognize ourself from the descriptions below. Then think about how you might need to change your approach towards another person in order to influence and persuade them, and to manage them.

Now, namely the personality traits are:
  • Dominance
  • Social
  • Measured
  • Compliant
In the following blogs i will discuss about these personality traits in detail. Happy reading.

Thursday, July 16, 2009

Some Tips To Improve Listening Skill

In below you will find some tips that help you to improve your listening skill further:
  • start listening with the first word and then listen intently
  • stop what you are doing and listen – don’t be tempted to do two things at once
  • turn off all negative thoughts you have about the speaker
  • think at the speed they’re talking, don’t jump ahead
  • do not interrupt
  • find an area of interest
  • judge the content and not the delivery
  • suspend your judgement and keep an open mind
  • actively listen for ideas
  • resist distractions if you possibly can
  • make listening noises, particularly if you are on the telephone, for example ‘uh, uh, yes’, and if face to face ensure that your body language looks as if it is listening, give good eye contact.
Exercises for improving your listening skills
  1. Take five minutes a day to sit quietly somewhere, close your eyes and listen to all the sounds around you. Become conscious of them. How many different sounds can you hear? In addition to improving your listening skills this can also be relaxing.
  2. When you are having a conversation with another person, receive what he or she has said before rushing in to make your contribution. If you feel you want to interrupt, think about pausing and breathing before you start to talk. A pause before you speak can also add significance.
  3. Listen to the radio as much as possible - talk programmes, not music. What information did you receive? Can you summarize it?
This is all for you now. Try to practice it at home and then check your improvement.

Tuesday, July 14, 2009

The Barriers of Effective Listening

There are many things that prevent us from listening, not least of which is laziness. We simply can’t be bothered. Or maybe we’ve never been trained to listen. Our upbringing is such that no one has listened to us so why should we listen to them? No one has taught us how to listen.

The first thing we need to do is to open our minds and have the desire to learn this skill – after all it is good manners to listen. But what prevents us?

  1. different perspectives: we see things differently to the person talking and we disagree with them
  2. strong emotions: we have very strong feelings on the subject which prevents us from listening; we may also have prejudices
  3. physical tiredness or discomfort: we may be tired or hungry; we may be hot or cold; we may be under stress and feel anxious or unwell
  4. desire to talk: we love to talk most of the time, to be the centre of attention; we love the sound of our own voice and think that only our opinions really count
  5. distractions and mind wandering: we may be distracted because of a noise; or we may be thinking ahead of all the things that need to be done; we may be worried about someone or something
  6. reactions to the speaker: we may dislike the person who is talking to us; we may find them boring or opinionated

Listening- The Critical Part of Effective Communication

Listening, really listening, is the hardest thing to do and the highest form of courtesy!

Listening is an essential part of being a good communicator but it is a skill that is perilously close to becoming extinct. As more and more of our communication becomes visual and text driven, i.e. Internet, text and computers we are forgetting how to listen. Listening involves both:

  • the ability to understand what is being said, and
  • the ability to organize and analyze the messages in order to retain them for subsequent use.

There are two types of listening:

  1. Casual listening
  2. Critical listening

Casual listening

Casual listening is what we tend to do most of the time. We are only half listening, we retain bits of the conversation, we discard other parts of it. As a result you often get the following scenario between two people: ‘

Don’t forget we’re going out tonight.’

‘Are we? You didn’t mention it.’

‘Yes, I did, I told you two days ago. You weren’t listening.’

We often switch off, particularly when we are listening to someone we know well.

Critical listening

Critical listening requires concentration and stamina. Here you are making a real effort to understand the other person’s point of view. You are listening to them, retaining what they say, storing it away and then retrieving some of it later when you need it. These skills are essential in a sales situation and rather important too in an interview. If you have listened, and I mean really listened, it is highly likely that you will come away with a headache. You have exercised your mental powers to extremes! In both the above situations you are not only trying to concentrate on what the other person is saying but you are also reading their body language, thinking about your own body language and formulating your response to their questions, plus thinking of your own questions to ask. Is it no wonder you end up with a headache?

Sunday, July 12, 2009

Tone, Pitch and Pace- 3 Important Aspects of Speaking

How we sound when we speak does influence others and I am not just talking about accents (although those do give out an impression) but rather the tone of your voice, its clarity, its passion and enthusiasm, its variances.

Think about how you talk to someone who is ill – gently and with compassion and understanding. Now think about how you greet an old friend across the street, or prevent a child from running out into the traffic. How do you sound when you scold someone or are short-tempered?

If you talk in a monotone you will sound dull and uninteresting; you will also lack credibility. The more credible you are the more persuasive you will be. No one is going to do anything if you ask them in a boring, quiet monotone!

So try varying the pitch and pace of your voice. Try enthusing it with some passion. A good way of practising this is to read aloud to young children because then you have to put in all the different voices or they very quickly get bored.

If you talk in a high pitched voice (mainly women) so that you sound like a little girl, you will also be less credible. Try slowing your voice down, don’t talk so quickly, take a few more breaths in between talking and lower your voice.

As a general rule speak with clarity, talk in a strong, steady voice neither shouting nor mumbling. If talking to a group of people then let your eye contact reach the person the furthest distance from you to ensure that you project it.

To build rapport with someone match the pace and tone of their voice. I don’t mean mimic them but if they speak softly and slowly then lower your voice and slow it down. If the other person speaks quickly, try and quicken up.

No matter what your message, present it in terms that are of interest to others. Think of who you are communicating with and then decide how you should pitch your voice and what sort of words to use. We are all aware of the person/people who talk jargon either to confuse us or to make us feel small, so make sure you don’t fall into this trap and if you are on the receiving end of this then don’t apologize, to them, for example: ‘I’m sorry, I don’t understand you’. It is their fault they are not explaining to you correctly so simply say, ‘What do you mean?’ pleasantly and not aggressively.

Believe you are worth listening to and convey that belief to others. The more passionate you are about your subject the more powerful your communication but beware you don’t get too carried away and forget your listener, you could be too enthusiastic and alienate them. Which brings us to our next chapter, listening.

Don’t be too apologetic- It Will Not Good For You As Speaker

When you need to state something keep it brief and to the point: don’t go all around the houses to make your point or over-apologize. For example try saying, ‘I’d like to get started this week’, or ‘Would you like to come over for a coffee?’ Not, ‘I wonder if you’d mind terribly if we er sort of started this next week?’ Or ‘I was wondering if you’ve got nothing else to do, that is if you’re not too busy, if you’d er like to come over for a coffee?’

Be careful too of over justifying yourself. For example, ‘I wouldn’t normally mention this but I’m without the car tomorrow, my husband’s had to take it to work because he’s got to go to London on business and the trains are on strike and I was wondering if you’d mind giving me a lift into work?’

Instead simply say, ‘Could you give me a lift into work tomorrow Alan as I’m without the car?’

If you need to apologize don’t do it profusely, simply say, ‘I’m sorry’. Or if you wish to sound more assertive, then ‘I apologize’.

Practise using ‘I’ statements, which are assertive, for example:
  • I feel
  • think
  • my idea is
  • I prefer
  • I feel
  • as I see it
  • my view is
And be careful of using phrases that put you down, for example:
  • ‘I’m hopeless at this.’
  • ‘You know me, I seem to be useless at ...’
  • ‘I can’t seem to ...’
People will believe it and so will you because your brain is telling you that you can’t do something so you won’t be able to!

Powerful and persuasive words are often those with many vowels in them, for example need and please.

‘We need to do something’ implies urgency and people respond to this rather than ‘We could do something’, which implies a question mark in its structure. We must do something sounds more like a command possibly prompting the response ‘Do I have to?’ or ‘Must I?’ While, ‘You must appreciate’ can prompt the response,‘Why must I?’