My Sponsors

Tuesday, March 31, 2009

Make Your E-Mail Stand Alone To Present You

We are living in the technology time, where we have so much blessings from science and technology, makes our life so easy and comfortable. Corporate world also enjoy the benefit. A professional from UK is now send the business proposal, developed by him, to his boss sitting in their Los Angels office through e-mail, this is quite impossible for some time ago. This helps us to have our presence among our superior bosses where we don't have easy access. And, the chance to communicate with them also very rare for them. So, whenever we are writing any mail to them, then that becomes a huge opportunity for us, spoiling such perhaps the last thing that comes in our mind. So, we need some expertise to write e-mails properly which ultimately represent me in front of my superiors and even among my colleagues.

Email should be constructed and written so that the intended audience can read, understand and act on the message after the first time they read it.

Small Tips To Write E-Mails Properly:

1. Be concise and to the point

Do not make an email longer than it needs to be.

2. Answer all questions and pre-empt further questions
By answering all the questions you’ll avoid further e-mails, frustration and wasting time.

3· Use correct grammar, spelling and punctuation

4· Make it personal
The content of email should be customized.

5· Respond quickly
Email implies a quick respond comparing to the written letter, so should be answered at least within 24 hours.

6· Do not attach unnecessary files

7· Use proper structure and layout
Use short paragraphs and blank lines in between for easier reading from the screen.

8· Do not overuse high priority option
When overused it looses its function. Also might come out as aggressive.

9· Do not write in CAPITALS

10• Do not leave out the original messages
Use “Reply with history” so the recipient can easily see what the email is in reference to.

11• Read the email before you send it
Proof reading will help discover missed mistakes and misspellings, as well as ensure that none of the content is missing.

12• Do not overuse Reply to All
Only use Reply to All if you really need your message to be seen by each person who received the original message.

13• Take care with abbreviations
Do not use the abbreviations if you are not sure whether the recipient knows them.

14• Use a meaningful subject
Use a subject that is meaningful to the recipient and yourself. Make it as detailed as possible.

15• Use active instead of passive
Active voice (“We will process your order”) sounds more personal, whereas passive (“Your order will be processed”) sounds unnecessarily formal.

16• Avoid using URGENT and IMPORTANT
The less you use them the more function they have when you do use them.

17• Avoid long sentences
Try to keep your sentences to a maximum of 15-20 words.

18• Keep your language gender neutral

19• Use cc: field sparingly
Use cc: field only if the recipient in the cc: field knows why he or she is receiving the email.

20• Use face-to-face communication whenever possible instead of e-mail.

21• Think first before you write an email!

Presentation Tips: Essential For Executives

Tell me one name of today's executive who don't know the importance or need of presentation skill. In today's corporate world their are many practical example, people become distinguish from their co-worker just for having good presentation skill. If we give some effort, then we all can improve our presentation skill, it is not a skill that people inherited by born. Rather, this is a skill which people can acquire through practice and following some strategy.

Establish rapport/bond with your audience and they become your partners in a dialog, allies in your presentation. They will want you to succeed. They will overlook your nervousness and lack of polish. And they will give you the benefit of the doubt even if they lose thread of your logic.

Some very simple steps to become good presenter

1. Talk to people before your presentation.

Introduce yourself as people begin gathering. Ask them about themselves, what they do, and why they are there. Smile.

2. Have your audience’s best interests at heart

See your presentation as an opportunity to serve your audience, not to impress or “sell” them.

3. Establish eye contact

Look people in the eye one at a time. Hold each person’s gaze for 5 to 10 seconds and then look someone else in the eye. We distrust people who will not look us in the eye. A word of caution – some cultures consider such eye contact intrusive and rude.

4. Speak simply and with conviction

Do not give a speech. Have a conversation with your audience. Say “I’, “we” and “you” when appropriate.

5. Approach your presentation from your audience’s perspective – not yours

Address their concerns. Speak to their interests, values and aspirations. Avoid words they might not understand. Cite evidence they find credible. If you have to use words or acronyms they might not understand, explain them immediately.

Ways To Resolve Conflict: Conflict Management

If you view conflict as something that should not happen, something that harms relationships, it becomes negative. And then avoid it and hope it would go away. But if you see conflict as a fact of life, an opportunity to strengthen relationships, you have a way to resolving conflict by turning it into something creative.

Try these 10 ways to resolve conflict:

1. Agree on a mutually acceptable time and place to discuss the conflict.

2. State the problem as you see it and list your concerns.

  • Make “I” statements.
  • Withhold judgments, accusations, and absolute statements (“always” or “never”).
3. Let the other person have his/her say
  • Do not interrupt or contradict.
  • Do not allow name-calling, put-downs, threats, obscenities, yelling or intimidatingbehavior.
4. Listen and ask questions
  • Ask fact-based questions (who? where? what? when? how?) to make sure you understand the situation.
  • Ask exploratory questions (what if? what are you saying? is this the only solution to your problem? what if did such and such? are there other alternatives to this situation?).
  • Avoid accusatory “why” questions (why are you like that?).
  • Use your own words to restate what you think the other person means and wants.
  • Acknowledge person’s feelings and perceptions.
5. Stick to one conflict at a time – to the issue at hand.
  • Do not change the subject or allow it to be changed. (“I understand your concern but I’d like to finish what we’re talking about at the moment before we discuss it.”)
6. Seek common ground
  • What do you agree on.
  • What are your shared concerns.
7. Brainstorm solutions to the conflict that allow everyone to win

8. Request behavior changes only
  • Do not ask others to change their attitudes.
  • Do not ask them to “feel” differently about something.
  • Do not ask them to “be” different.
  • If you want them to “stop doing” something, suggest an alternative solution.
9. Agree to the best way to resolve the conflict and to a timetable for implementing it.
  • Who will do what by when?
10. If the discussion breaks down, reschedule another time to meet. Consider bringing in a third party.

Keep Discussions from Turning into Arguments

The only way you can make sure you never loose an argument, to paraphrase Dale Carnegie, is to avoid getting into one in the first place.

In a discussion everyone wins.
In an argument no one wins.

For better understanding, we need to know what are the characteristics exist in discussion and argument. For this reason, please go through the following characteristics of discussion and arguments for having a more clear understanding.

Characteristics Of Discussion
  • We treat people as partners in a problem- solving session.
  • We share ideas, consider alternatives, and evaluate the pros and cons.
  • We listen to other people’s thoughts and explore ideas we haven’t previously considered
  • We learn more about the issue, about what we think and feel, and about each others values.
  • We seek people’s support, not their resentful silence.
  • We may passionately disagree with each other but mutual respect keeps the discussion civil.
Characteristics Of Argument
  • We treat other people as opponents to be defeated.
  • We draw sides, defend our own positions, and attack the opposition.
  • If we listen at all, we do so only to find the weaknesses in the other person’s reasoning.
  • We are not open to new ideas or the possibility of changing our opinions.
  • We want to prove the superiority of our side and the weakness of the other side.
  • Even when we “win” an argument, we usually do so by losing a potential ally.
Now, as we have some basic understandings of these two term, discussion and argument, we can have some tips which will help us to keep the discussion as it is and ensuring no conversion of discussion into arguments.

Tips to keep discussions from turning into arguments:

1. Do not argue

Refuse to get drawn into an argument. Be civil. Respect the other person as much as you honour your own values. Be assertive without resorting to aggression.
2. Seek areas of agreement

Often we agree with people in principle but disagree with them in practice (we want the same thing but have different ideas of how to accomplish it). Find those areas of agreement. Make them clear. Try always to make the other person a fellow problem-solver, neither an opponent nor a friend.

3. Focus on interests, not positions

An issue is what we want or need. A position is a way of achieving it. Avoid getting attached to your positions so that you do not lose sight of your interests. It is often easier to negotiate and compromise around interests than around positions.

4. Try to see things from the other person’s point-of-view

There is a reason why other people act and think the way they do – however how illogical, wrong-headed, or misguided as it may seem to you. If you criticize them or show disapproval for their reasoning, they will only harden in their resolution. They will resent and resist you. Seek, instead, to discover their hidden reasons, and you will find the key to their motivation.

5. Ask clarifying questions

Ask open-ended questions. Closed questions – like “Do you agree with my proposal?” – limit people’s ability to express themselves. Open-ended questions – like “How do you feel about my proposal?” – give them freedom and give you more information.

6. Listen

Spend more time listening than speaking (you can not get yourself into trouble by listening, but you sure can start a brawl by speaking). Listen with your body, your eyes and your mind as well as with your ears. Try to understand what people mean, without getting caught up in the exact words they say. Make them feel understood, and they will be much more likely to try to understand you.

7. If you are wrong, admit it

There is nothing wrong with changing your opinion, once you have gained new information or perspective. As a matter of fact, it is the sign of wisdom and maturity. Remember that you have been wrong in the past even when you thought you were right, and admit that you might be wrong this time.

8. If you are right, allow the other person to save face

You are trying to win people’s cooperation, not to prove them wrong. Your kindness will do more to gain their goodwill than anything else.

The Way To Handle Criticism

As criticism is very common in corporate world, we need to control our emotion. We need to hold our emotion as through criticism other people may do one favor for you- identifying places where you need to do some working to ensure further improvement to achieve success in your career.

Simple Steps To Handle Criticism

1. Listen Impartially

Not showing any negative or defensive emotions when listening will stop you appearing vulnerable or fragile.

2. Summarize What the Other Person Has Said

This means you have understood them correctly and also that you have taken it all in.

3. Ask Questions

The more specific the criticism the more helpful. Find out what you did and when that gave them their impression. This will mean you will not make the same mistake again.

4. Criticism is Rarely Groundless but Often Exaggerated

Decide which elements are useful and what you can do differently to be more effective.

5. Think about How the Person who Criticizes You Looks at the World

Could they have been trying to help? Are they under pressure themselves? Think about why they have these views about you. This could give you some useful self-awareness.

6. Ask Those Who Criticize You for Their Advice

By making them part of the solution they are less likely to criticize you in the future.

7. Thank People Who Criticize You

Not only have they given you free information but you will also disarm them.

8. Re-frame Criticism Which Focuses on What Went Badly

Consider what positive steps you can take to improve in the future and what you have learnt from not succeeding.

9. If You Are Angry, Take It on Something, Not Someone

It is understandable to be annoyed but not very useful.

10. Praise Others for What They are Doing Well

It will give you the moral high ground and make you popular (as well as reinforcing productive behavior).

The Art of Giving Feedback

Simple Steps to Give Feedback in Style

1. Do It Often

Virtually no one thinks they get enough feedback and that is because virtually no one gives enough.

2. Do Not Be Shy

Give feedback as close to the event it refers to as possible. This way what happened is fresh in everybody’s mind and it will be easier to learn from it.

3. Give It Some Meaning

Always provide the context before you give feedback. For example “I wanted to talk to you about the report that you wrote yesterday.”

4. Be Specific

Talk about what went well and what could have gone better for the individual or the team.

5. Describe Actual Behaviors Where Possible

Avoid the infamous “feedback sandwich” (good-bad-good) – it comes across as untruthful and dilutes the impact of good feedback.

6. Give a Wider Context

Describe the impact it had and on whom. This gives an idea of how important it is.

7. Be Generous with Positive Feedback

With positive feedback describe what it tells you about the individual. There are not many greater motivators than being told you are a wonderful person.

8. Allow People a Chance to Respond

If they would like time to reflect, let them, and agree to talk about it again at a future date. Do not force people to talk about it though.

9. Remain Objective

Do not let your personal prejudices get the better of you. Remember you are giving feedback for the other person’s benefit and not to vent your own spleen.

10. Build an Action Plan

With critical feedback make sure there is an agreed way to progress. Find the right time and place.

How To Negotiate: The Art Of Negotiation

Simple steps to achieve the Success In Negotiation:

  • Prepare for negotiation.
  • Do not view negotiation as confrontational.
  • Do not try to win at all costs.
  • Do not become emotional.
  • Listen to the other person(s). By listening you might receive information that will help you further in the negotiation.
  • Try to understand the other person.
  • Focus on issues, not personalities.
  • Do not blame the other person.
  • Use questions to find out what the other person’s concerns and needs might be.
  • When you hear the other person express their needs or concerns, use listening responses to make sure you heard correctly (“So, you are saying …” “If I heard this right …”).
  • State your needs and the reasons.
  • Prepare options beforehand. Anticipate why the other person may resist your suggestion, and be prepared to counter with an alternative.
  • Do not argue.
  • Aim at win-win situation not a compromise.
  • Consider timing.

Communicate Effectively: How To Win People’s Cooperation

1. Make People Feel Understood.

Spend less time trying to make people understand what you want, and more time making them feel understood. In an ideal world people might make decisions, commitments and judgments based on logic and sound reasoning. But in this world people act in response to their preferences, feelings and social influence they might not be even aware of. If they trust you and feel you care about them, they are much more likely to cooperate with you.

2. Find Common Ground

Show people how their needs, values and dreams mesh with yours. To do so, you have to understand their values and concerns. See things from their point of view. Be sympathetic with their feelings. Then show them how cooperating with you can help them achieve what they want.

3. Listen

Listening is the best way to make people feel understood and at the same time to find common ground. Ask open-ended questions, the kind that invite people’s careful consideration and honesty. Try to understand what people mean, without getting hung up on the literal meaning of their words. And acknowledge their thoughts and feelings (which is not the same thing as agreeing with them).

4. Do Not Argue

The person you defeat in an argument today may be the person whose cooperation you need tomorrow. Arguments make people stake out positions and defend them. And the more you try to prove them wrong, the harder they will resist you. People may feel overwhelmed and stop arguing with you. But that does not mean you have won them over. Most of the time, when you win an argument, you lose an ally.

5. Care About The People You Want To Influence

If you are concerned about the people you are trying to win over, if you value their needs and dreams, they will know it and they will reciprocate. They will communicate more freely, speaking their mind more openly and listening more attentively. They will give you the benefit of the doubt and they will want to cooperate.

6. Be Open For Others Ideas

Do not try to impose your ideas on others only. Listen to and value the ideas of the people that work for you or with whom you work together. Be open minded and feel confident with sharing the ideas with others. Even request for new ideas to gain people’s support and cooperation.

7. Help People Believe The Change Is Possible

People often know, although they will not often admit, that they need to change. They feel a vague uneasiness, sensing that things will not pan out the way they want. But they persist in doing what they have always done, thinking they are doing the best they can. Show them a better way, but more importantly convince them that the change is possible. Do not just give them a solution but offer them confidence.

8. Time Your Request Well

There is a time and season for everything, especially for asking for support. When people are feeling stressed out, anxious, angry, resentful or threatened, they are not really receptive. Do what you can to reassure them and to make them feel safe, and you increase your chances of winning their support. Look for “moments of influence”, times when they feel capable and confident, and make your best case then.

Listen Strategically: The Easy Steps to Follow

We can achieve success in communication at any given time by understanding the following four meanings of listening to listen strategically:

  1. Facts
  2. Meaning
  3. Feelings
  4. Intention

“The house is burning” is a simple, straight-forward statement. But those four words –
depending on how they are said – may mean:

  • “A residential structure is being consumed by flames.” (Facts)
  • “The house we are in is on fire.” (Meaning)
  • “Ahhhhh!!!!!!” (Feelings)
  • “Run for your life.” (Intention)
Sometimes we do not understand other people because we are not listening, or we are not listening well. We are destructed or simply are not paying attention. But sometimes we do not understand them because we are not hearing what they want to communicate. We are not listening to the right level. We may hear the facts for example but miss the feelings.

Level 1: The Facts

People want to-------- Convey Information
Your task is to-------- Listen to details and clarify
You need to ask------- “Who?” “What?” “Where?” “Why?” “When?” “How?”
Your goal is to--------- Picture the situation as the person is describing it

Level 2: Meaning

People want to-------- Make themselves understood
Your task is to-------- Listen to the big picture, summarize and paraphrase
You need to ask------- “Am I understanding you correctly?” “Is this what you are getting at?”
Your goal is to--------- Understand what the person means, and make the other person feel understood.

Level 3: Feelings

People want to-------- Connect on emotional level
Your task is to-------- Listen with empathy, pay attention to body language and tone of voice
You need to ask------- “How does it make you feel?” “It sounds to me like you are feeling …”
Your goal is to--------- Recognize how the person is feeling and make the other person feel connected

Level 4: Intention

People want to-------- Get their needs met
Your task is to-------- Listen to wants and needs, focus on solutions, action
steps and outcomes
You need to ask------- “What do you want to have happen?” “What would help you in this situation?” “What can you/we do about it?”
Your goal is to--------- Know what the person wants to achieve

How To Communicate Effectively


  • Establish rapport with people
  • Pay attention to people’s facial expressions, body language, and tone of voice.
  • See things from the other person’s point of view.
  • Adjust your communication style to match theirs.
  • Avoid criticizing, making negative judgments, or saying that the other person is wrong.
  • Show interest in the other person’s interests and concerns.
  • Encourage people to talk.
  • Show your willingness to listen. Minimize distractions. Attend to the other person with your whole body (your body language, eyes, facial expressions).
  • Nod your head and give verbal cues to communicate that you are paying attention.
  • Ask open-ended questions.
  • Listen to what people are trying to communicate, not just to what they are saying.
  • Listen to their emotions.
  • Listen also to what they want.
  • Check to make sure you understand. Use your own words to reflect what you have heard and noticed.
  • Speak with sincerity and conviction.
  • Be sensitive to other people’s communication style.
  • Know what you want to accomplish. Do you want people to understand your position? Lend their support? Approve your request?
  • Listen at least as much as you talk.
  • Attune what you say with how you say it. Keep your message fitting with your tone of voice, facial expression, and body language.

  • Project confidence.
  • Connect with your audience.
  • Know what you want to accomplish. Do you want people to understand your position? Lend their support? Approve your request?
  • Keep it short and simple. Most communication can accomplish only one objective, develop three main points, and hold people’s attention only so long.
  • Ask for feedback; was the message understood.

Be a Good Communicator

  • Give full attention to people while they are talking to you.
  • Encourage other people to talk, and ask appropriate questions.
  • Present your ideas so that others are receptive to your point of view.
  • Treat people fairly and let others know how you want to be treated.
  • Value teamwork and know how to build cooperation and commitment.
  • Show respect for people’s ideas and feelings, even when you disagree with them.
  • Accept differences and conflict as a normal part of any work environment, and know how to address them constructively.
  • Strive to understand other people and to be empathetic.
  • Be open to negative feedback, and communicate difficult truths in a respectful way.
  • Be able to easily win people’s trust and respect.
  • Check to make sure you have understood what other people are trying to communicate.
  • Be confident and at ease giving a presentation.
  • Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)
  • Follow through on your commitments.
  • Be able to work with people you have difficulties with without becoming negative yourself.

Sunday, March 22, 2009

Understand Self-Esteem: To Become Confident Communicator

Self Esteem With Its Importance

Self-esteem is the picture we have of ourselves and the value we place upon ourselves. It is dependent on what others tell us about ourselves either directly or indirectly by the way they treat us.

For example if you have continually been told as a child that you are too clumsy, too fat, too tall, or hopeless at school this could very well be the picture that you end up forming of yourself. If you are told you are useless you may come to believe that you are useless.

Here’s an example.

Tim is seven years old. He has made a new friend at school and his teacher has praised him for some work that he did. As a result he was awarded his first gold star. He is bursting with pride and full of enthusiasm. He rushes out of the school gate to tell you but you’ve had a bad day, you’re late for an appointment, you haven’t got time to listen to him. How do you think Tim will feel? Yes, like he’s been slapped in the face.

Then Tim has another chance to repeat his wonderful news when his father returns home from work. But his father is too tired; he’s had a row with the boss. He’s worried about being made redundant and he tells Tim to be quiet, or go to bed. Again how do you think Tim will feel? You’ve got it, bitterly disappointed. If this pattern is repeated and continues what these parents
are telling Tim is that he is not worth listening to. His experiences are of no consequence to them so Tim begins to feel worthless. His self-esteem has suffered a severe blow, which could then affect the rest of his schooling and indeed his life.

Research has shown that feelings of inadequacy start very young, from birth in fact and are clearly apparent by the time a child reaches the age of ten.

Teachers, parents, guardians all signal to children that they value them as individuals. They do this by listening to them, by setting realistic standards, by encouraging them not to be daunted by failure, by urging them to have the confidence to try again and to act independently and responsibly.

Girls generally have lower self-esteem than boys even in the western world and this is largely due to the cultural and general status of women in society. When girls are paired with boys to perform a task, girls can artificially depress their performance so as not to outshine the boys.

This can also happen in the workplace. Women very often compensate for their lower feelings of self-esteem by over planning and they don’t always realize they are doing this. Women also tend to worry more about the task and attend to it more thoroughly, in order to prove they are as good as the men.

In addition, many women set themselves lower goals in life. They are more inclined to undervalue their abilities. If a woman is praised for a project, or a particular aspect of her work, she is much more likely than a man to say ‘Oh it was nothing’, simply shrugging it off and getting embarrassed while a man is more comfortable at accepting the praise even acknowledging and confirming it by saying, ‘Yeah, I did well there.’ Sometimes he will even bring it to the attention of the boss himself seeking out the praise.

In order to counterbalance this and boost self-esteem in girls and women they need to be encouraged to be more adventurous, to take risks. Indeed everyone should be told that to fail is not the end of the world but the road to improvement. We can learn a great deal more from our failures and grow from them than we can from our successes and yet in many cultures failure is not to be countenanced.

How can we improve our self esteem?

Many of us have been raised that to think or say nice things about ourselves is not ‘right’. It is sometimes much easier for us to find fault with ourselves than to find the ‘good’ in ourselves. It’s all very well to be self deprecating but this can become a habit, and a bad one at that. If we are always putting ourselves down then how can we ever communicate confidently?

Taking a piece of paper write down the following:
  • Two physical attributes you like about yourself
  • Two personality qualities you like about yourself
  • One talent or skill that you like in yourself.
How easy was that for you? If you found it difficult, which many people do, then find someone whose opinion you value and trust and ask them to complete it for you, (you can also do the same for them) and then exchange notes. This can be a great confidence boosting exercise.

Next keep this piece of paper with you, to refresh yourself of your good points particularly when feeling low or nervous.

If you constantly focus on the negative then you will give out negative thoughts, your body language will give out the same and not only will you continue to feel negative but others will react to you in a negative or hostile way, or they will completely dismiss you and your opinions.

So you need to constantly remind yourself of your good qualities and what you have got going for you. Retrain your brain into thinking about the positive and not the negative. Your body language will therefore change and you will start to give out more positive body language signals.

Feel good about yourself – also learn to feel good about others

Sometimes we are so self-absorbed that we become inward looking and selfish, wanting what we want, when we want it and how we want it. We think we are the only ones suffering, or the only ones that matter, the only ones who have any problems. We become obsessed about how we feel and some people thrive on the attention this brings them feeding their inner vanity so that they become even more self-obsessed.

Learning to think of others and yourself in a positive way can be the first step towards an inner confidence.

You can gain a great deal of personal satisfaction and strength through helping others.

Figure out what is important to you and let go of the rest - there isn’t time for everything. Take a moment to think how you would like to be remembered when you are gone. Are you living that life? If not, why not? What can you do to change it? You have the power to create your own dreams and use your experiences to help as many people as you can. By giving out you can take the focus off yourself and find greater inner confidence and gain self-esteem.

Related Topics

Sunday, March 1, 2009

Anyone can communicate, can’t they?

Of course anyone can. We can all communicate whether that is by speech, written word, sign language, Braille, body language, grunts, or simply the movement of the eyes if everything else is lost to us. Being able to communicate in some form is a great gift and one that we take for granted. If for some reason, medically or otherwise, we are robbed of the power to communicate then we would find it extremely frustrating and upsetting. Face to face communication is something to be treasured as is the power of speech and sight but are we losing the art of communicating or should I say communicating effectively? With more and more transactions being conducted by e-mail and text the need to talk face to face, or even on the telephone, is reducing. Many young people in particular are starting working life not knowing how to talk to their colleagues let alone customers and bosses, and many would rather use e-mail than pick up a telephone.

People are forgetting how to talk, how to listen and Communicating with More Confidence how to pick up on subtle nuances of body language; this can lead to failed relationships and misunderstandings both in our social and our working lives.

Many people no longer know how to express themselves, what words to use and not to use. Worse still, they lack the confidence to meet other people or tackle difficult situations face-to-face, seeking to criticize, chastise and even worse dismiss people and end relationships by e-mail or text.

At work colleagues send e-mails to the person sitting at the desk next to them; managers instruct and inform by e-mail and then wonder why their instructions have been ignored or misinterpreted.

When things go wrong we often blame other people: if only they had expressed themselves more clearly, if only they hadn’t assumed, if only they had listened to us. It is never our fault that we have failed to communicate effectively, is it? Wrong.

We as individuals need to take full responsibility for communicating effectively. It is our responsibility, no one else’s.

But why is this? Because you can never change another person. Many of us have tried and failed. Those that have succeeded haven’t so much changed the other person they have changed themselves. By changing the way you think, behave, and react with others you can change the response you receive.

You can only change you.