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Tuesday, March 31, 2009

Be a Good Communicator

  • Give full attention to people while they are talking to you.
  • Encourage other people to talk, and ask appropriate questions.
  • Present your ideas so that others are receptive to your point of view.
  • Treat people fairly and let others know how you want to be treated.
  • Value teamwork and know how to build cooperation and commitment.
  • Show respect for people’s ideas and feelings, even when you disagree with them.
  • Accept differences and conflict as a normal part of any work environment, and know how to address them constructively.
  • Strive to understand other people and to be empathetic.
  • Be open to negative feedback, and communicate difficult truths in a respectful way.
  • Be able to easily win people’s trust and respect.
  • Check to make sure you have understood what other people are trying to communicate.
  • Be confident and at ease giving a presentation.
  • Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)
  • Follow through on your commitments.
  • Be able to work with people you have difficulties with without becoming negative yourself.