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Wednesday, April 1, 2009

The 7C’s of Effective Communication

Effective Communication means making people understand our meaning and make them reply in terms that move the exchange of ideas forward……….

Communication is heavily based on sender’s or receiver’s attitude .

Things to be kept in mind while trying to have an effective communication:
  • Be clear in your own mind about what you want to communicate
  • Deliver the message succinctly (concisely)
  • Ensure that the message has been clearly and correctly understood

The 7 c’s of effective communication are as follows:

  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Clarity
  6. Courtesy
  7. Correctness
Each of the above mentioned C quality is discussed in wider aspect in below. Our attitude towards others greatly influences our communication style. Some important points to be kept in our mind while trying to have an effective communication:

  • Give full attention to people while they are talking to you.
  • Encourage other people to talk, and ask appropriate questions.
  • Present your ideas so that others are receptive to your point of view.
  • Treat people fairly and let others know how you want to be treated.
  • Value teamwork and know how to build cooperation and commitment.
  • Show respect for people’s ideas and feelings, even when you disagree with them
  • Accept differences and conflict as a normal part of any work environment, and know how to address them constructively
  • Strive to understand other people and to be empathetic i.e. try to understand other person.
  • Be open to negative feedback, and communicate difficult truths in a respectful way.
  • Be able to easily win people’s trust and respect.
  • Check to make sure you have understood what other people are trying to communicate.
  • Be confident and at ease giving a presentation.
  • Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)
  • Follow through on your commitments.
  • Be able to work with people you having difficulties with without becoming negatively yourself.